INDIVIDUAL OF THE YEAR
This category opens Monday 16th March at 10:00am and closes Monday 27th April at 23:59pm
People are the essence of the tourism, hospitality and events sector and we all have a responsibility in shaping the future of our industry. This category is for individuals who continually go above and beyond to deliver exceptional customer service, and who prioritise inclusivity, sustainability, community and responsible practices. This award aims to highlight and celebrate those individuals who act as an ambassador for positive change and champion the sector as a force for good.
Who Should Enter:
Please note: Self-entry for this category is not permitted. Entries must be submitted on behalf of the individual by a colleague or contact.
This category is open to anyone working within the Scottish tourism, hospitality and events industry – from front of house staff to senior management – who is excelling in their field and striving to make their workplace, community and/or local area a better place for everyone.
N.B. word count for this category is 200 words per answer.
Sheila Gilmore, VisitArran
2025 National Winner
Entry Questions
Executive Summary
The purpose of the Executive Summary is to give judges a general overview and better understanding of the individual. Although not an exhaustive list, some examples of the type of information judges will be looking for are listed below. This question is not scored and is for background information only.
• Current role and responsibilities
• Any relevant employment and memberships/committee or board appointments etc
• Length of time working in the industry
• Any other information you feel is relevant
1. Please provide a specific example(s) of a time this individual has gone above and beyond in their role to deliver exceptional service.
Examples should be from the past two years, between 1st April 2024 and 31st March 2026.
2. How does this individual prioritise community, inclusivity, sustainability and/or responsible practices in their work?
Examples should be from the past two years, between 1st April 2024 and 31st March 2026.
3. How does this individual act as an ambassador for positive change within the industry, influencing the wider tourism community beyond their immediate business or ‘day job’?
Examples should be from the past two years, between 1st April 2024 and 31st March 2026.
4. Please tell us what sets this individual apart from their peers. Why do they deserve to win this award?
Examples should be from the past two years, between 1st April 2024 and 31st March 2026.
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